Frequently Asked Questions — 92star

No. Each user is permitted one account only. Opening duplicate accounts — whether under your own name or a different identity — is a serious breach of our Terms & Conditions. If duplicate accounts are detected, all associated accounts will be permanently closed and any balances, bonuses and pending withdrawals will be forfeited. If you have accidentally created a second account or have trouble accessing your existing one, please contact our support team at [email protected] for assistance.

92star requires identity verification before processing any withdrawal. For users in Pakistan, acceptable documents typically include a valid CNIC (Computerised National Identity Card) or a current passport. You may also need to provide proof of address — such as a recent utility bill or bank statement issued within the past three months — and a selfie or liveness photograph. All documents must be submitted through the Platform's secure HTTPS verification portal. Do not submit documents through WhatsApp, email attachments or any unencrypted channel.

Use the "Forgot Password" link on the login screen. Enter the email address associated with your 92star account, and a password reset link will be sent to your inbox. The link is time-limited, so use it promptly. If you do not receive the email within a few minutes, check your spam or junk folder. If the problem persists, contact our support team with your registered email address and we will assist you in regaining access securely.

Some account details — such as your email address and phone number — can be updated directly from your Account Settings panel. However, core identity information such as your legal name and date of birth cannot be changed unilaterally after KYC verification, as these must match your verified identity documents. If you have a legitimate reason to update verified information — such as a legal name change — please contact our support team with supporting documentary evidence. Changes are subject to review.

The 92star cashier lists the payment methods currently available to users. Payment options familiar to Pakistani users — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah and standard bank transfers — are referenced as familiar local context. We do not represent that any named payment provider endorses gambling activity or has confirmed availability on our platform. Actual availability depends on the operator's cashier and each provider's own policies. Always check the cashier for live availability before initiating a transfer.

Minimum and maximum deposit amounts are specified in the Platform's cashier at the time of each transaction and may vary by payment method. The figures displayed in the cashier are the definitive, current values — any amounts mentioned elsewhere on the site (including in marketing or informational content) are illustrative only. Deposit limits can be personalised through the responsible gambling section of your Account Settings if you wish to set a lower cap than the platform default.

Withdrawal processing times depend on the method you choose and the operator's internal review process. 92star does not guarantee a specific payout window. Before any withdrawal is processed, your account must be fully KYC-verified and in good standing — no active fraud review, dispute or compliance hold. If your account is not yet verified, complete the KYC process promptly to avoid delays. Once approved, timelines are also influenced by the receiving payment provider's own clearing schedules, which are outside our control.

Common reasons for a withdrawal hold include: incomplete or pending KYC verification, unsatisfied bonus wagering requirements, a mismatch between your withdrawal account name and your verified 92star account name, or an active security review on your account. If your withdrawal has been declined, check your email for a notification from our team — we typically contact users to explain the reason and request any additional information needed. You can also reach out directly to [email protected] for a status update.

As a general rule, withdrawals are returned to the same payment method used for the original deposit. This policy exists as part of our anti-money laundering obligations. If the original deposit method is no longer available — for example, a wallet account that has been closed — an alternative withdrawal route may be offered at the operator's discretion, subject to additional verification. Withdrawals to a third party's account are not permitted under any circumstances. Contact support if you have a specific situation to discuss.

92star offers a broad range of betting markets and gaming content. On the sports side, you can bet on Pakistan cricket — including domestic matches, PSL/T20 fixtures and major ICC tournaments such as the Cricket World Cup and Champions Trophy — as well as international football, UFC, tennis and other popular global sports. The casino section includes live dealer games, slot games, table games and more. The available selection may vary over time based on the operator's content agreements and licensing conditions.

Live betting — also known as in-play betting — allows you to place wagers on sporting events while they are already in progress. Odds update in real time to reflect the current state of play. For example, during a Pakistan cricket match you might bet on the next wicket, the next over's run total or the final match result after several overs have been played. Live betting markets close briefly at key moments (such as wicket reviews) and reopen as play resumes. Bets placed are subject to the odds confirmed at the moment of acceptance.

Casino games and slot titles available on 92star are provided by licensed game studios that use certified Random Number Generators (RNGs) to determine outcomes. Each spin or hand is independent of all previous results — past outcomes have no influence on future ones. Game providers publish Return to Player (RTP) percentages, which represent the theoretical long-run return across many thousands of rounds. RTP is a statistical average — it does not predict individual session results. Individual winnings and losses can vary significantly from the stated RTP over short play periods.

Yes. The 92star Platform is designed to be fully accessible on mobile browsers, meaning you can play on most smartphones and tablets — Android or iOS — without needing to download a separate application. Simply visit the site through your mobile browser and the interface will adapt to your screen size. For the best experience, use an up-to-date version of Chrome, Safari or another modern browser, and ensure you have a stable internet connection, particularly for live casino games and in-play sports betting where real-time data is critical.

If a sports event you have bet on is cancelled, abandoned without a result or postponed beyond the operator's stated settlement window, your stake will typically be returned as a void settlement. The specific rules depend on the sport, market and the operator's individual event rules, which are published alongside each market. For Pakistan cricket fixtures that are interrupted by weather or other reasons, settlement rules may specify a minimum number of overs required for a match result to stand. Always review the applicable market rules before placing a bet.

92star may offer a welcome bonus to newly registered users who make their first qualifying deposit. The specific terms — including the bonus amount, eligible payment methods, minimum deposit threshold and wagering requirements — are published in the active promotion details on the Platform's promotions page at the time of your registration. Any figures mentioned in marketing materials are illustrative. Always verify the current offer in the cashier or promotions section before depositing with the expectation of receiving a specific bonus.

A wagering requirement is the number of times you must bet a bonus amount — or the combined deposit-plus-bonus amount — before any winnings derived from that bonus can be withdrawn as real money. For example, if you receive a bonus of PKR 1,000 with a 20x wagering requirement, you need to place a total of PKR 20,000 in qualifying bets before requesting a withdrawal of bonus-linked funds. Not all bet types contribute equally — check the individual bonus terms for game contribution rates and any excluded markets or bet types.

Yes. All bonuses on 92star carry a validity period, which is stated in the individual promotion terms. If you do not fulfil the wagering requirements within the stated validity window, the bonus funds and any associated winnings will be removed from your account automatically. Expiry timers typically begin from the moment the bonus is credited to your account, not from when you first use it. Always check the "valid until" date shown in your bonus wallet and plan your play accordingly to avoid forfeit.

In most cases, you can forfeit an active bonus through your Account Settings or by contacting support. When you forfeit a bonus, the bonus funds and any associated wagering progress are removed from your account. Any winnings generated specifically from the bonus funds will also be voided. Your deposited real-money balance — if kept separate by the Platform — would remain unaffected. If you are uncertain about the specific effect of forfeiting a bonus on your current balance, contact support before proceeding.

Yes. 92star runs promotions for existing users on a regular basis, which may include reload bonuses, cashback offers, free bet opportunities, enhanced odds on cricket and PSL matches, and seasonal campaigns tied to major sporting events like ICC tournaments or global football competitions. These are published in the promotions section of the Platform. Eligibility conditions — such as minimum deposit levels, opt-in requirements and account standing — vary by promotion. Check the promotions page regularly and opt in before making qualifying deposits to ensure your eligibility.

All data transmitted between your device and 92star is protected using HTTPS encryption. Sensitive stored data — including passwords — is held in encrypted or hashed form and never stored in plain text. Access to user data is restricted to authorised personnel only, on a need-to-know basis. KYC documents are accepted exclusively through our secure HTTPS verification portal. We do not sell or rent personal data to third parties. For full details on how your information is handled, please read our Privacy Policy.

Contact our support team immediately at [email protected] — available 24 hours a day, 7 days a week. Our team can temporarily lock your account while the matter is investigated. Immediately change your password and, if you use the same password on other platforms, change those too. Do not share your login credentials with anyone. 92star will never ask for your password through email, chat or phone. If you have reason to believe your account details have been compromised, our team will guide you through the recovery and security review process.

92star provides a range of player safety tools accessible through your Account Settings. These include deposit limits (daily, weekly, monthly), loss limits, wager limits, session time reminders, cool-off periods ranging from 24 hours to one month, and self-exclusion for users who feel their gambling is no longer under control. Restrictive limits and self-exclusion take effect immediately upon request. Increasing a limit or removing a restriction requires a mandatory cooling-off period. For full details, visit our Responsible Gambling page.

Self-exclusion permanently or indefinitely closes your account and prevents re-registration for the duration of the exclusion period. To apply self-exclusion, contact our support team at [email protected] or navigate to the responsible gambling section of your Account Settings. We recommend contacting support directly for self-exclusion to ensure the restriction is confirmed, logged and applied across all platform sections without delay. Self-exclusion is enforced immediately and cannot be shortened once applied. There is no minimum reason required — simply make the request and our team will act on it promptly.

Pakistan has gambling restrictions under the Prevention of Gambling Act, 1977. Online gambling operates in a legally complex environment in Pakistan. 92star does not claim to be licensed, approved or regulated by the Government of Pakistan, the PTA, the State Bank of Pakistan or any Pakistani provincial authority. You are solely responsible for determining whether accessing and using the Platform is lawful in your location. This answer does not constitute legal advice. We strongly recommend seeking independent legal guidance if you have concerns about your local legal position regarding online gambling.